Shipping policy

Thank you for choosing our auto parts! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our Shopify store. By placing an order, you agree to these terms.

1. Order Processing Time

  • In-stock small parts: Orders placed by 2:00 PM (EST) ship same day

  • Standard parts: 1-3 business days to process and ship

  • Large items (bumpers, hoods, etc.): 1-2 business days

  • Parts that need to be pulled from vehicles: 1-3 business days (not guaranteed – varies)

Business days are Monday through Friday, excluding weekends and public holidays. Processing times may be extended during peak seasons.

2. Shipping Methods & Delivery Times



Shipping Method Applicable Items Estimated Transit Notes
Parcel Shipping Small parts (<150 lbs) 3-5 business days Via UPS/FedEx/USPS
Freight Shipping (LTL) Large/heavy items (bumpers, engines, transmissions, etc.) 7-14 business days Curbside delivery – please ensure someone is available to receive
Expedited Shipping Small parts only 1-2 business days Must order by 1:00 PM (EST)

Transit times are estimates only and not guaranteed. Actual delivery may be affected by weather, carrier schedules, customs, and other factors.

3. Shipping Destinations

  • Continental US (48 states): Full service

  • Alaska/Hawaii: Available with extended transit and additional fees

  • APO/FPO/PO Box addresses: USPS only, with restrictions

  • International orders: Please contact us for availability (some parts are export-restricted)

4. Shipping Costs

  • Shipping costs are calculated based on weight, dimensions, destination, and selected shipping method, and will be displayed at checkout

  • Free Standard Shipping on orders over [$amount] (excludes large/heavy items)

  • Additional freight fees may apply for: Liftgate service, residential delivery, limited access locations

5. Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has shipped. For freight shipments, we will provide carrier contact information for delivery scheduling.

If your order contains multiple parts shipped from different warehouses, you may receive multiple tracking numbers.

6. Inspection at Delivery (VERY IMPORTANT!)

All shipments MUST be inspected at the time of delivery! 

  • Parcel shipments: Open and inspect for shipping damage

  • Freight shipments: Inspect before the driver leaves – if there is visible damage, note it on the delivery receipt and take clear photos

If you discover damage:

  1. Note the damage on the delivery receipt

  2. Take clear photos of packaging and the part

  3. Contact us within 24-48 hours of delivery

Failure to document damage at delivery may limit our ability to file a carrier claim, and we may not be able to provide compensation.

7. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

8. Incorrect Address & Refused Deliveries
If an order is returned due to incorrect address, refusal, or inability to deliver, re-delivery costs will be the customer's responsibility.

9. Returns & Exchanges
If a part does not fit your vehicle, return shipping costs are the customer's responsibility. If we shipped an incorrect or defective part, we will cover the return shipping costs.

Please refer to our separate [Return Policy] for details.